Policies & Procedures

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Community Homes has policies and procedures to comply with all relevant regulatory obligations, including but not limited to the below. For the most recent version of the relevant documentation please contact us using the websites contact form.

  • Anti-Bribery and Corruption Policy

  • Anti-Money Laundering AML Policy

  • Client Interaction Guidelines Policy

  • Complaints Handling Policy

  • Conflicts of Interest Policy

  • Conflicts of Interest Register

  • Corporate Social Responsibility (CSR) and Environmental Policy

  • Customer Due Diligence and Know Your Customer Policy

  • Data Protection, Client Confidentiality and GDPR Policy

  • Employee Conduct and Training Policy

  • Equal Opportunities, Diversity, and Inclusion Policy

  • Fraud Prevention Policy

  • Gifts and Hospitality Register

  • Health & Safety for Remote Workers Policy

  • IT Security Policy

  • Modern Slavery Policy

  • Procurement Regulatory & Compliance Monitoring Policy

  • Risk Management Policy

  • Risk Management Register

  • Safeguarding

  • Social Purpose and Profit Distribution Policy

  • Whistleblowing Policy

Community Homes adheres to the National Housing Federations Code of Conduct (2022), which means we will always; 

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  • Act in the best interests of the housing association and its residents

  • Behave with integrity

  • Conduct ourselves professionally and treat others well

  • Protect ourselves others and the environment

Community Homes is progressing its strategic growth plans and will engage with the registration process with the Regulator of Social Housing. Until registration has been successfully completed, Community Homes does not hold Registered Provider status and does not represent itself as a Registered Provider of Social Housing.